PrizePool’s mission is to incentivize Americans to build a better financial foundation.
More than half of Americans do not have the savings to cover an emergency expense of $1000, living paycheck to paycheck with no reserve for ‘what if.’ However, a majority of Americans spend cash on the lottery every week in the hope of a big win. People in the United States spent more than $91 billion on lottery tickets in 2019.
PrizePool gives customers a new, fun place to save — one where their money is their chance to win real cash prizes guaranteed to total $50,000 every month. Based on a model of prize-linked savings, PrizePool feeds the desire that people have ‘to play and win’ but does so as they save, at no cost or risk to customers. Come join us as we innovate around savings.
Open Positions
Location:
San Francisco, CA or Remote
Full-time
PrizePool’s mission is to incentivize Americans to build a better financial foundation. More than half of Americans do not have the savings to cover an emergency expense of $1000, living paycheck to paycheck with no reserve for ‘what if.’ However, a majority of Americans spend cash on the lottery every week in the hope of a big win. People in the United States spent more than $91 billion on lottery tickets in 2019. PrizePool gives customers a new, fun place to save — one where their money is their chance to win real cash prizes guaranteed to total $50,000 every month. Based on a model of prize-linked savings, PrizePool feeds the desire that people have ‘to play and win’ but does so as they save, at no cost or risk to customers. Come join us as we innovate on how to help Americans build a more solid financial foundation.
Job Description:
As a Growth Product Manager, you’ll build growth product experiences and infrastructure in order to grow the business. You’ll own the strategy, roadmap, and execution of key growth product initiatives focused on unlocking experiences for our audience. You’ll drive strong decision-marketing through quantitative results and A/B testing, and qualitative research and customer insights.
Functions & Responsibilities
* Work with a cross-functional team to develop a strategy for product development, implementation, and rollout and our top areas of growth
* Develop a roadmap of projects that reflects business priorities, budget / cost, and timing
* Collaborate with marketing to adapt landing pages and messaging for specific audiences
* Build both back-end and customer-facing solutions to solve growth problems.
* Prioritize features, build consensus, and coordinate product schedules with a team of engineers, designers, and analysts to ship high-quality experiences.
* Elegantly and effectively integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants.
* Inform product decisions with quantitative and qualitative data on user behavior and experimentation (e.g. a/b testing, survey data, usability studies).
* Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.
Qualifications:
* 3+ years of product management / product ownership experience.
* Deep knowledge of the user journey across multiple devices.
* Strong user experience sensibilities and familiarity with platform UI best practices.
* Strong use of analytics, user research, and business cases to drive decisions and improve products.
* Ability to operate under tight deadlines while maintaining multiple projects.
* Experienced in planning work for assigned work streams.
* (Bonus) Experience working in fintech
Please email careers@getprizepool.com with the subject line: Growth Product Manager with your resume.
Company Description:
PrizePool’s mission is to incentivize Americans to build a better financial foundation. More than half of Americans do not have the savings to cover an emergency expense of $1000, living paycheck to paycheck with no reserve for ‘what if.’ However, a majority of Americans spend cash on the lottery every week in the hope of a big win. People in the United States spent more than $91 billion on lottery tickets in 2019. PrizePool gives customers a new, fun place to save — one where their money is their chance to win real cash prizes guaranteed to total $50,000 every month. Based on a model of prize-linked savings, PrizePool feeds the desire that people have ‘to play and win’ but does so as they save, at no cost or risk to customers. Come join us as we innovate on how to help Americans build a more solid financial foundation.
Job Description:
As part of PrizePool’s Customer and Risk Operations team, you will be the face of company when dealing with our user’s questions and help them successfully setup PrizePool.
You will develop and construct high level operations and processes to reduce financial exposure associated with identified high-risk activity
You will educate customers and our internal stakeholders on suspension reasons, risk issues and actions centered around PrizePool transactions with a primary focus on high-risk transactions.
You will be empowered to assist our banking partner with their escalations, by leveraging strong investigation and organizational skills.
Functions & Responsibilities
* Manage incoming customer communication via our Customer Relationship Management system
* Respond promptly and exercise exceptional communication skills with our banking partner
* Efficiently manage multiple issues at a time and maintain case closure Service Level Agreements
* Conduct time-sensitive and comprehensive investigations with a heavy influence on Account Based Review
* Investigate and resolve fraud and financial issues that require a high level of attention to detail
* Build and update the necessary help documentation to assist our users
* Collaborate and escalate complex cases and new trends within the team for guidance/assistance
* Interact with the Engineering team to develop fraud prevention strategies and processes
Project Management
* Assist in the construction of short term and long-term plans with associated benefits of strategies that are developed to reduce financial exposure associated with identified high-risk activity
* Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products
* Provide ongoing analysis of fraud detection systems to determine emerging trends and provide recommendations to assist in loss mitigation
* Excellent analytical skills with proficient spreadsheet and word processing experience; SQL experience a plus
* Strong organizational, problem-solving, time-management, and self-starter skills required
* Excellent verbal and written communication skills to effectively communicate and provide customer service required
Qualifications
* 3+ years customer service experience with preferably risk-related responsibilities
* Prior transaction surveillance and investigations experience in Financial Crimes, Anti-Money Laundering, and/or anti-fraud experience; consumer banking experience is preferred
* (Bonus) CFE (Certified Fraud Examiner) and Certified Anti-Money Laundering Specialist (CAMS) highly valued
* (Bonus) Previous working experience in fintech
Please email careers@getprizepool.com with the subject line: Customer & Risk Operations Analyst with your resume.
Location:
* San Francisco, CA or Remote
* Full-time
Company Description:
PrizePool’s mission is to incentivize Americans to build a better financial foundation. More than half of Americans do not have the savings to cover an emergency expense of $1000, living paycheck to paycheck with no reserve for ‘what if.’ However, a majority of Americans spend cash on the lottery every week in the hope of a big win. People in the United States spent more than $91 billion on lottery tickets in 2019. PrizePool gives customers a new, fun place to save — one where their money is their chance to win real cash prizes guaranteed to total $50,000 every month. Based on a model of prize-linked savings, PrizePool feeds the desire that people have ‘to play and win’ but does so as they save, at no cost or risk to customers. Come join us as we innovate on how to help Americans build a more solid financial foundation.
Job Description:
* As part of PrizePool’s Customer Success team, you will be the face of company when dealing with our user’s questions and help them successfully setup PrizePool.
* The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.
Functions & Responsibilities
Operational Efficiency
* Manage incoming customer communication via our Customer Relationship Management system
* Effectively solve customer inquiries via email and chat (and occasionally on the phone)
* Hold a high bar for Support when owning customer interactions
Identify, document and follow up with engineers on product bugs and features
* Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Qualifications
* A desire to help people and improve the customer experience
* Experience in direct customer or client-facing roles
* Strong organizational, analytical, written and verbal communication skills
* Superb attention to detail
* The ability to quickly adapt to new situations and think on your feet
* Excellent time-management skills
* (Bonus) Previous working experience in fintech
Please email careers@getprizepool.com with the subject line: Customer Success with your resume.
Feel free to email your resume and your ideal position to careers@getprizepool.com